tkaka's Privacy Policy

Intro. Introduction

tkaka ("we", "us", or "the platform") is a safe and reliable online betting and casino platform in Bangladesh. We believe that ensuring the security of your personal information is one of our foremost responsibilities. This Privacy Policy ("Policy") describes what types of information we collect, how we use it, who we share it with, and what rights you have regarding your information.

By using any of tkaka's services, you are considered to have agreed to the terms of this Policy. Along with reading this Policy, you are encouraged to also read our Terms & Conditions and Responsible Gaming pages. We reserve the right to modify this Policy at any time, and any changes will be noted with an updated date on this page.

1 What information we collect

tkaka may collect the following types of information in order to provide its services:

Identity & contact information

• Full name and date of birth (for age verification — users 21+ only)
• Mobile number and email address
• National ID card or passport details (during identity verification)
• Residential address (when required)

Financial & transaction information

• Records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer
• Mobile financial service account numbers (stored partially masked)
• Wallet balance and bonus transaction history

Usage & activity information

• Login and logout times, IP address, and device type
• Game session details, bet amounts, and results
• Browsing behaviour on the platform and preferred game categories
• Records of contact with customer support

Automatically collected technical information

• Data collected via cookies and session tokens
• Browser version, operating system, and screen resolution
• Referral source (how you arrived at our site)

2 Purpose of information use

tkaka uses your information for the following legitimate purposes:

• Account management: For registration, login, and account verification.
• Transaction processing: To accurately complete your deposit and withdrawal requests.
• Customer support: To respond to your queries via live chat or email ([email protected]).
• Security & fraud prevention: To detect unusual activity and maintain the integrity of the platform.
• Responsible gaming: To monitor your gaming behaviour and provide assistance when needed.
• Age verification: To ensure access is limited to users aged 21 or above.
• Service improvement: For analytical purposes to further improve the platform experience.
• Bonuses & promotions: To determine your eligibility and distribute rewards.

We will not use your information beyond the purposes listed above. If information needs to be used for any new purpose, this Policy will be updated.

3 Information sharing & disclosure

tkaka does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

Service providers

Necessary information may be shared with trusted partners who provide us with technical services, payment gateway processing, and data hosting facilities. These partners are bound by agreement with us and are obligated to protect the confidentiality of the information.

Legal & regulatory authorities

Information may be disclosed on the basis of valid requests from courts, government authorities, or law enforcement agencies in accordance with applicable law.

Fraud prevention

Relevant information may be shared with the appropriate authorities in cases involving investigation of serious fraud, money laundering, or other illegal activity.

Business transfers

In the event of a merger, acquisition, or restructuring of tkaka's business, user information may be transferred as part of the assets. Users will be notified in advance in such cases.

4 Cookies & tracking technologies

tkaka uses cookies and similar technologies to operate the platform smoothly and to improve the user experience.

Essential cookies

These cookies are essential for maintaining login sessions, storing security tokens, and running the platform's core functions. Rejecting them may cause the site to not work properly.

Statistics & analytics cookies

Anonymous statistics are collected to understand how users are using our platform. This information is processed in aggregated and anonymised form — no individually identifiable information is involved.

Cookie controls

Most cookies can be controlled or deleted through your browser settings. However, disabling cookies may limit some services.

5 Data security measures

tkaka follows industry-standard security practices to protect your information:

• SSL encryption: All communication between our platform and your device is encrypted using SSL (Secure Socket Layer) technology.
• Data encryption: Sensitive information such as financial details and passwords is stored in encrypted form on our servers.
• Access controls: Only authorised staff have limited access to necessary information, and all access is logged.
• Regular audits: Our security systems are regularly reviewed and tested.
• Fair play assurance: Game results are verified and protection against any manipulation is maintained.
• Two-factor verification: Additional verification is in place for suspicious logins or transactions.

However, no method of transmitting or storing information over the internet is completely secure — we strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

6 Data retention period

tkaka retains your information for as long as necessary:

• Information for active accounts is retained for the duration of the account.
• Even after account closure, certain information may be kept for a specified period to meet legal obligations.
• Fraud prevention records may be retained for a longer period as required.
• Once the specified period ends, information is securely deleted or anonymised.

7 Your rights

As an account holder at tkaka, you have the following rights:

Right to access

You may request a copy of the information stored about you at any time. Send this request to our support team.

Right to rectification

If any of your information is incorrect, request a correction. Keeping your information accurate and up to date is also in your own interest.

Right to erasure

In certain circumstances you may request the deletion of your information. However, some information may need to be retained due to legal obligations.

Right to object to processing

You may object to the processing of your information for specific purposes — particularly for marketing-related use.

Right to portability

You may request an export of your data in a standard format.

To exercise these rights, contact us — via live chat (24/7) or by emailing [email protected].

8 Third-party links & services

The tkaka platform may include links to third-party services (such as payment processors and game providers). These third parties have their own privacy policies and are regulated separately. We do not take responsibility for their data practices, but we work only with trusted partners.

Game providers integrated with tkaka include Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others. Only the minimum information necessary to operate the games is shared with these providers.

9 Protection of minors

tkaka strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from any minor. If we become aware that a minor's information has been collected, it will be deleted immediately and the relevant account will be closed.

If you believe that a minor has created an account on our platform, please notify us at [email protected].

10 Policy changes

tkaka reserves the right to update this Privacy Policy from time to time. When changes are made:

• The "Last updated" date at the top of this page will be changed.
• For significant changes, we will attempt to notify you at the time of login or via email.
• Continued use of the platform after changes are made will be considered as acceptance of the new policy.

The latest version of the policy will always be available on this page. You are advised to review this page regularly.

11 Contact & complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team provides assistance in both Bengali and English.

We take all complaints seriously and will endeavour to resolve them as quickly as possible.